i have been unable to use my phone properly for over a month i cant make or receive phone calls at certain times or send and receive messages or correctly use my data for over a month. Could i get a refund on my monthly bill ?as this has been a huge inconvenience
Hello
Thank you for getting in touch.
We are very sorry to hear of the issues you are facing with the service.
Can you please confirm the make/model of your handset and if the problems are occurring all over or in one particular area?
You can check for known issues or coverage in your area here.
Thanks,
Nat
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