Change direct debit details to a joint account

Hey there ​@SwanseaJack1960, thank you for reaching out.

I believe that is correct, as you’ve mentioned, that your bank name will need to match the name on the account and the account holders for the contract.

However, if it’s a joint account, have you tried entering your own name, or does it say it doesn’t match?

Thank you,

Tyler

Thanks Tyler, I will try that and see how it goes!

Thank you ​@SwanseaJack1960 

Please do let us know how you get on. 

Nat 

Sorry for the late response, but my direct debit failed on my joint account even though my debit card is in my name, but the overall account is joint. So it seems ID mobile will only accept direct debit from an account *solely* in your name 😒 

Hi ​@SwanseaJack1960 

I’m afraid we only accept the direct debit in the account holders name.

Sorry about that.

Anika