Why is my bill going up the last 2 months it's should be £10.80
bill
+22Have you checked your bill for any out of plan charges?
Failing that you need to use the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.
+24Hey there
If it’s been different for two months, then it’s likely you’ve used out of contract charges. If you’d like to avoid out of contract charges, please change your bill cap to £0.00, or ensure you’re not using more allowances than what’s available in your plan, or not texting/calling/roaming that incur out of contract charges.
Thanks,
Tyler
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