why is incoming 0330 number blocked

Ok. I added the number to my contacts and it still got blocked. I went to phone setting and the number had been added to my blocked list - not by me! So I have unblocked it. How do I stop this happening with future 0330 calls as I have now missed 2 urgent medical calls 😡

Hi ​@Sharonbromley 

Is your bill cap at £0?

We may be blocking what we believe could be a chargeable call, if you’re sure it isn’t you may want to raise the bill cap and try again.

Tom

That’s not the reason. It isn’t set at zero

Hey there ​@Sharonbromley, we’re very sorry to hear that.

Do you also have premium features enabled via the iD Mobile app/website?

Just to check, are you able to call these numbers at all?

Thanks,

Tyler

 this was an incoming call that was blocked and when I rang it back I got thru but my appt had been missed. The problem is why are 0330 incoming calls blocked?

Maybe the number is blocked on the phone with your iD SIM, ​@Sharonbromley.

Otherwise, it might be necessary to switch to a service provider where this behaviour doesn’t happen.

Numbers beginning 03 are included in iD plan calls allowance, and they don’t seem to be listed anywhere in iD online information (about charges) covering out-of-plan number use.

Hey there ​@Sharonbromley, sorry to hear that.

Do other 0330 numbers work okay for you?

Thanks,

Tyler

I don’t know as I’ve not had any other incoming 0330 calls

Hi ​@Sharonbromley 

Okay, are all other standard calls working as normal?

They can call you and you can call them?

Tom

Yes

Hi ​@Sharonbromley 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom