4G not working at home

​@Pebbles28  What phone model are you using and what phone is your parents using?

Since your sim card is working in your partners phone your device seems to be the problem.

Have you checked things like flight mode is not enabled on your device? 

Joe 

Hey there ​@Pebbles28, sorry to hear this.

What phone do you have please?

As kindly advised by ​@JoeKing, if your SIM works in another device, it’s likely a device issue.

Where did you get the device from and when please?

Thanks,

Tyler

It seems to be an issue with the area I live in as it works okay when I’m not at home. Problem is it has been like this for 4 days now

What is the full postcode please? ​@Pebbles28

Thanks,

Tyler

Ex1 3af 

Hi ​@Pebbles28 

In this case it may be best to try a replacement SIM card.

• How do I get a replacement SIM or eSIM? F.A.Q.

Tom

I have done that already and still have the same issue 

Hi ​@Pebbles28 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

My network has not been working at home for the last four nights can't make any phone calls easier spoke to ID mobile and they told me there's nothing wrong trying to fog me off with saying the walls in the flap with thick that I've had the contract for 18 months and it's never been a problem so why should it be now.

Hi ​@Jamo, please respond to use via the other post were in discussion with you on.

Thanks,

Tyler

I still can't connect to the internet in my home and can not make calls.

Hey there ​@Jamo, please respond to us via the other post I asked you questions on to avoid confusion.

Thanks,

Tyler