Hi, I upgraded my plan around 2 weeks ago but it’s not showing on my account I bought a plan for 120gb data
+24Hi
Welcome to the Community!
Sorry to hear that the upgrade isn’t reflecting. Did you receive confirmation of the upgrade?
You may need to log out and log back into the app for it to refresh.
Kash
I’ve got an email confirming the new contract, ive logged out and in of the app but its not updating
+24We are experiencing some technical issues so we can’t check this just yet.
Please keep an eye on it and if it doesn’t update in 24 hours please get back to us here and we can PM you.
Kash
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Natalie
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