Chat is way too slow. Spent 2 hours and got nowhere.
I’m trying to upgrade as my contract runs out in 2 months but for some reason I’m failing security checks. Online chat is just a pure joke. No number to speak to anyone so I’m forced to go back to Vodafone.
+22
+8Sorry to hear this
As
Please let us know how you get on.
Should’ve given me a number to call instead of spending hours on the online chat.
communication is key and ID mobile is poor at it so I’ve decided I’ll be cancelling my contract next month.
it shouldn’t be this hard to get a new handset and contract and If memory serves right the initial set up was poor too, I had no service for a few weeks.
+8We are an online company, not having lots of call center's allows us to pass on our savings to our customers.
I am sorry that you have had trouble contacting us
You can find all the support and contact information here - Help Hub. | iD Mobile Community
All due respect ID mobile need better customer service. I’d rather pay more for issues that need that human interaction not a call centre from an East European country.
Now ID Mobile have lost a customer because of a glitch that won’t let me buy a handset.
+25Hi
I’m sorry you feel that way, we’re available for contact on Facebook, Twitter, Live Chat and here on the community, if you ever need assistance with general customer support we can help you there.
If you need assistance with a sale, our sales team can help over the phone as
Tom
Create a new topic and ask a question to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.
