Security issue with ID Mobile Chat staff
I was on a chat in the ID Mobile account section today enquiring about cancelling my plan. I requested cancellation and was asked 2 security questions and was then redirected to a page to enter 2 characters from a password. At that point I clicked cancel and asked the Agent to hold off on the cancellation as I wanted to think about this. I have now checked my account a few minutes after this chat and the cancellation request has gone through.
Are customer services able to do this without my authorisation? I am quite shocked by this breach and now I don't want to stay, so requesting a reversal makes no sense. I can complain about this, but to what end?
Just want to make everyone aware of this. Clearly asking security questions from customers is useless as staff already have access to our accounts.
Are customer services able to do this without my authorisation? I am quite shocked by this breach and now I don't want to stay, so requesting a reversal makes no sense. I can complain about this, but to what end?
Just want to make everyone aware of this. Clearly asking security questions from customers is useless as staff already have access to our accounts.
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