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direct debit not paid

  • December 21, 2020
  • 1 reply
  • 28 views
L
Community Member

I’m a new customer to ID mobile, My first direct debit payment was due to come out on the 18/12/20 there were sufficient funds in my account but the payment hasn’t been taken. What do I do. It would be really helpful to be able to speak with someone. 
please get back to me. 

This topic has been closed for replies.

1 reply

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • December 28, 2020

Hi @Lisak 

 

In order to make a manual payment for your bill call 7777 from your iD phone, or 0333 003 7777 from a landline or other mobile. (Charges may vary)

Select Option 2

Hear your balance, make a payment

 

Hope this helps

 

-Mohsin

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