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calls mixed up

  • April 13, 2022
  • 1 reply
  • 4 views
S
Community Member

Condolences to the families who lost their loved ones in the KZN flood disaster.

I have two contracts with ID, where one is used by one of my daughters and the other by myself. They are both on my name but when you ring one, the other one answers.

Viz; I have had a numerous occasions where my daughters friends ring her number but my mobile rings, when my wife rings my number, our daughters mobile phone rings. 

I've tried to reach out to the 777 line but it got cut off while waiting.

Please assist me before I make a drastic move.

Regards

Sirgius McHunu

 

 

This topic has been closed for replies.

1 reply

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • April 22, 2022

Hi @Sirgius, I’d recommend speaking to the Live Chat, Facebook or Twitter teams, as they’ll be able to troubleshoot more quickly and raise a ticket for you if necessary.

 

Thank you,

Rory

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