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data didnt rollover

  • September 9, 2022
  • 1 reply
  • 129 views

Hello there.  
my data did not rollover this month august into September. 
can this please be corrected. 
thanks 

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1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • September 21, 2022

Hi @Markgcorcoran 

 

I’m sorry to hear your data didn’t rollover, did you make any plan changes or upgrades?

 

Making a plan change or an upgrade can interrupt the data rollover for that month but should be back on the next month.

 

If you haven’t made any changes and are still having the issue please let us know.

 

Tom