upgrade

Hi @Bethan16,

If you decide to leave before your minimum contract period, you may be charged an early cancellation fee. This will be equivalent to the total cost of all monthly charges remaining until the end of the minimum term of your agreement.  

You can view your early cancellation fee in the iD Mobile App or My Account online, just follow the steps below:   

1. Log in to the iD Mobile App or My Account online 

2. Go to the My Account page and tap Thinking of Leaving

3. Click Switch or Cancel Now 

4. Choose Leaving cost and follow the instructions

Kash

I'm not thinking of leaving ID, I'm just not sure whether I'll be able to get the phone I want as an upgrade so was looking at what I would have to do if I took out a new plan with ID for the phone I want 

@Bethan16,

You’ll be able to view the upgrade deals via the app/account usually 60 days before if you are already on a handset contract.

If you are wanting a new deal it would be subject to another credit check.

Kash

I have used the live chat to try and find out what phones I am likely to be able to get as an upgrade but they say they can't tell me. Basically I currently have a Samsung galaxy A52 and I just want to know whether I'll be able to get the samsung galaxy s23 plus as an upgrade, do you know what the likelihood of this is? 

Hi @Bethan16 

We unfortunately wouldn’t have any visibility on your upgrade offers before those offers are generated, we’d recommend checking when you’re due your upgrade for the full list of devices that’ll be available to you.

Tom