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I’ve transferred my number over to iD, but the wrong number is showing when I text


Luke Butcher
New
 Contributor

Hello, I transferred my number but when I text it shows.from.tje wrong number. I have seen other posts about this and checked the settings but on my Google and Samsung account the correct number is showing.

It seems strange that it's fine when making phone calls but not texts.

 

Any help would be greatly appreciated 

Pinned reply

March 7, 2023

Hey @Luke Butcher,

The issue is to do with Android Messaging.

Head to the Messages app

Tap Settings then find Advanced Settings

Look for Chat Features

Turn this feature off and restart.

Should work fine after.

Mohammed

 

This topic has been closed for replies.

4 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • March 7, 2023

Hey @Luke Butcher,

The issue is to do with Android Messaging.

Head to the Messages app

Tap Settings then find Advanced Settings

Look for Chat Features

Turn this feature off and restart.

Should work fine after.

Mohammed

 


Shan-Hayley Bateson
Community Member

I ordered my id mobile and new sim, which arrived the day later. When ordering I placed a pac code in before checking out as requested, it stated my number would change over to my original number which I wanted to keep on Tuesday 25th (today) I have tried all recommended action but my new phone is still using a different number. What am I supposed to do to keep my old number like requested???


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12481 replies
  • July 25, 2023
Shan-Hayley Bateson wrote:

I ordered my id mobile and new sim, which arrived the day later. When ordering I placed a pac code in before checking out as requested, it stated my number would change over to my original number which I wanted to keep on Tuesday 25th (today) I have tried all recommended action but my new phone is still using a different number. What am I supposed to do to keep my old number like requested???

Number transfers do happen immediately @Shan-Hayley Bateson
It can sometimes take until 10pm for the port to be properly completed by iD Mobile.
 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • July 28, 2023

Hi @Shan-Hayley Bateson 

 

Numbers ports can take between 8am and 10pm on the date selected/given, please let us know how you’re getting on.

 

Tom