I cant set up a direct debit | iD Mobile Community
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I cant set up a direct debit

  • March 6, 2024
  • 5 replies
  • 293 views

Gearrie
New Contributor

I cant set up a direct debit,

This topic has been closed for replies.

5 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • March 7, 2024

Hi @Gearrie,

Welcome to the Community!

You can change your direct debit details via your account.

Go to ‘Billing’. On the ‘Manage my Direct Debit’ panel, click ‘Manage my details’

If you have an outstanding balance on the account, please pay that first and try setting up the new direct debit.


Kash


Gearrie
New Contributor
  • Author
  • New Contributor
  • March 7, 2024

Payment should be up to date, I put my account details in to add to direct debit and nothing is happening. 

I'm trying to do this do I can get access to check if my contract is over and to upgrade.

 


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • March 9, 2024

Hi @Gearrie,

Can you possibly try on a different device or browser?

The article below will provide further information on how to set it up.

 

Kash


  • New Contributor
  • March 15, 2024

I can’t log on


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • March 18, 2024

Hi @Gary13,

Welcome to the Community!

Have you registered an account before?

If not you’ll need to register an account before you can login.


Kash