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lost phone

M
New
 Contributor

my daughter has lost her phone,this new app needs a confirmation code sent to her phone fo it to register!

how can i register whithout her phone,she is due an upgrade so need this to do that 

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3 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12482 replies
  • April 15, 2024

Perhaps get a replacement SIM card for your daughter’s iD account, @mikey17. 

Once you’ve got the replacement SIM and activated it, use the SIM in another phone in order to register.

Forum member (non-iD).
M
New
 Contributor
  • mikey17
  • Author
  • New
 Contributor
  • 1 reply
  • April 15, 2024

yeah thats what ive done thanks for that 👌

andewhite
1 person likes this
  • andewhite
    andewhite
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • April 17, 2024

Hi @mikey17,

Please get back in touch if you require further assistance.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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