RCS Chat still showing new number instead of transferred number

Sorted now 👍🏼

Hi @Ella21 

Glad to hear that’s sorted.

For others who may see this and not know how to resolve, we’d recommend the following;

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

Tom

Android : Pixel 9 Pro
Followed all the guidelines/suggestions to no avail.

Turn off RCS / clear cache-storage / restart / turn on / verify etc etc x3 : Nope (even entered own number during verify phase)

Checked my phone number on the google account and the number shown included the original SIM one (weird).

Delete dud number from google account

Turn on RCS - nope, still dud number.

Repeat Turn off RCS / clear cache-storage / restart / turn on / verify etc etc x3 : Nope.

Clear storage and cache (again).

Network reset : nah : try a simpler and marginally less brutal approach first.

Uninstall Google Messages app, restart phone, Google Messages auto re-installed.

Settings : check RCS number and finally my actual number is shown - Sorted - I think after checking with a friend.

This!  I tried every other suggestion on here, and the only one that eventually worked was to uninstall the messaging app updates (you can’t uninstall the whole app), re-update, and then set up.  Now shows correct number.

Hi ​@srk23 

Thank you for taking the time to update the thread and pass on your findings. 

Please get in touch if you require any assistance. 

Nat 

I have the same problem with Iphone 14 pro Max. It is stopping me to message. Switch was on Tuesday 18th February.

Hello ​@Sepo 

Thanks for getting in touch. 

Sorry to hear you are experiencing issues with the service following the switch. 

Can you please confirm if your number is showing correctly in the handset settings? 

Settings - Apps - Phone - My Number.

Thanks, 

Nat 

Having same problem, old number port to new sim this morning. Among check everything working as it should, try txt my wife , notice her RCS is not working (she switched too). After managed her phone received the RCS msg, i notice it was from the ID mob sim# not my ported number. Backuping my txt msg history before uninstall/reset google msg app. hope it work.

Removed ID mobile # from google account, reset google msg app. restart phone. then it take longer than usual to verify number (my ported number), and it worked. 

Hey there ​@TerryYip we’re glad to hear all is sorted!

Thanks,

Tyler