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day by day signal worse

  • August 6, 2024
  • 1 reply
  • 24 views

No signal or really interrupted in Suffolk area.

Every day worse.

Coverage checker -strong pink on ID site l think is lie

Status checker - no issue for ID -lie

This message took me 2hours between signal take and gone.

Will complain for my money back and leave when connect to wifi!

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4541 replies
  • August 12, 2024

Hey there @Miroslaw Mlynarski, we're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.

 

Please also try restarting your phone, and resetting network settings.

 

Thanks,

Tyler