I’m referring a friend and they are purchasing a new Samsung phone on the website. After they have added pac details and clicks continue to the direct debit it says the server returned a 500 server internal server error. Can you please fix the website. Thanks
I am experiencing the same. I am attempting to swap to ID mobile but keep getting error message 'server returned a 500 internal server error'
+25Hi
Are you both still having this issue? We aren’t aware of any website issues such as this being widespread, have you tried your refer a friend link(s) on a different device or browser?
Tom
Was both Tom, managed it in the end when we took the trade in off the basket. Might be a fault when adding a trade in.
+24Hi
Thanks for getting back to us and confirming.
Kash
Hi. I am also having this issue today. Tried getting a new monthly plan on your website at work and at home.
+24Hey there
Have you tried the following?
- Tried different browsers
- Tried clearing cache/cookies on the browser
- Tried the browsers in incognito mode
- Tried on a different device(s)
- Tried a different bank card
Thank you,
Tyler
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.