I returned a phone to you a month ago within the standard returns period due to the phone being faulty and despite talking to to you through live chat on 4 separate occasions I have still not had my refund. I’ve been told this has been escalated but still nothing. Any ideas?
+24Hey there
We’re sorry to hear you haven’t received your refund yet. How much are you expecting, and what date did the delivery reach our warehouse please?
Thank you,
Tyler
Thank you for confirming.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Nat
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