I unknowingly terminated my contract - what do I do

Hello @eileithyia111 

Thanks for getting in touch with us here on the community.

We are very sorry to hear your contract has been terminated. 

In order for us to advise further, can you please expand on what has happened and how the contract has been terminated?

Thanks, 

Nat 

I’m still not FULLY sure what I did to terminate but from what I got from the call I did a “port in” (???), I kept the same number and sim from my previous but was still intending to pay the monthly payment - I can’t access my actual ID account so i can even change payment methods (i had to since I got scammed by someone impersonating an ID employee so my original bank account is now compromised). I do still want to have my current phone no. (not the ID one) since it’s connected with work and would be a hassle to fix :(

Hey there @eileithyia111, sorry to hear that.

Please contact our live-chat immediately to discuss this further:

https://www.idmobile.co.uk/live-chat

Thank you,

Tyler