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set up of new iD phone

ManusG
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  • ManusG
  • New
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  • 1 reply

In transferring data from my old iPhone to my new iD iPhone I was asked to accept the latest IOS update which I did. It was taking over 2 hours to instal. , so I switched off then back on and my screen has said “reconnecting” for the last few hours. Can you help

    4 replies

    MrsP
    New
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    • MrsP
    • New
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    • 2 replies
    • October 6, 2024

    I have just got back from Apple shop had exactly the same problem 

    ManusG
    New
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    • ManusG
    • Author
    • New
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    • 1 reply
    • October 6, 2024

    Thanks. What was the advice you were given?

    MrsP
    New
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    • MrsP
    • New
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    • 2 replies
    • October 7, 2024

    They plugged into their laptop and pressed restore.. they said they had come across this a lot.. or plug into iTunes .. 

    good luck 🤞 

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1994 replies
    • October 9, 2024

    @ManusG -

    Did the advice from @ManusG work? Thanks.

    iD Community Manager

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