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Why has my final bill amount increased after paying a bill?

  • October 13, 2024
  • 1 reply
  • 49 views

Hi all

I requested my PAC code on the 25th of September to see how much early exit fee would be. 

 

Exit fee was £170. 2 days later I paid my bill as normal of £25. Today (13th of Oct) I requested PAC again to see amount due if I swapped now, and it has increased to £180. 

 

I have no our of plan charges, so how can my amount have increased? 

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8645 replies
  • October 16, 2024

Hi @Foxesjon 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom