leaving

RESOLVE VIA CHAT;

https://www.idmobile.co.uk/live-chat

Hi @Fabianne Custodio,

Welcome to the Community!

I hope that you managed to get this resolved.

If you require further assistance, please let us know.

Kash

Oops! We can't process your disconnection request as you already have a PAC that's being processed by another network. Once the PAC process is complete, your number will be transferred to your new network and your iD Mobile plan will disconnect. If you'd like to stop this process, please contact your new network. 

I get this message every time I try to cancel my 30-day plan. I ported the number to iD on October 9, and my previous network operator confirmed that the PAC was used and the number was ported to iD. 
Furthermore, I did not ask iD for a PAC, so I don't understand what PAC process has not been completed? I just want to leave iD because the signal is so weak at my workplace and where I live that I can barely use my phone and forget about watching YT or other streaming. I contacted customer support and they sent me the same message as quoted above. Can someone explain this to me and help me cancel the plan?

P.S. I tried live chat and create topic here but no success at all...

Hey there @Jurek R1a, sorry to hear that.

Has your port with us completed?

What happens when you try the live-chat? They should be able to assist with the disconnection/return, or please contact us via Facebook or Twitter/X.

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

This happens when I try to cancel my plan. Same thing was told me on live chat. @Tyler 

Port was completed on 9th of October. Number is in your network since then and I did not requested any PAC from iD.

Hi @Jurek R1a 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Thanks, 

Nat 

Hi @Natalie W 
I received PM and being asked to give my personal details! It is not gonna happen this way. I demand to contact me via email (I provided that info in PM) or official app. 

Sorted. Finally I left your network with one of my 3 contracts. Soon I will teleport other two to network with better signal.

In my workplace (Debden, IG10) and home (E11) best network coverage is on Talkmobile. Now, my other contract says I have to pay £98.68 if I choose to end my contact today. I think this is unfair as I am paying for services I cannot use. Is it possible to scratch that payment and just let me leave to the network with better coverage that actually works on both places and in-between them while I travel? Please advise @Tyler @Natalie W. Thanks in advance

Hi @Jurek R1a 

Thank you for updating the thread and confirming you have been able to get the issue sorted. 

With your other contract, have you previously reported network issues?

Nat 

No, as before I haven’t had this problems. I guess it started when you started switching off 3G but this is only my guess. Anyway, now it is impossible to use internet and watch streaming in my places mentioned in previous post. 

Hi @Jurek R1a 

We cannot wipe any charges you’d owe for ending a contract early, nor can we look into your account as assistance via PMs was refused, sorry.

Tom