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Boaty McBoat Charge

  • January 4, 2025
  • 1 reply
  • 29 views

Chris2345
Active Contributor

AVAST!

A ship trip, a snooze in a cabin, an awakening to one text warning me about roaming and the other telling me I’d spent many £s roaming. A tale as old as time.

What’s fun, and worthy maybe of a ‘conversation’ here, is that if you go on the EU roaming page here (available from your fav search engine) there’s nothing to suggest this. Furthermore, on speaking to an ID employee via medium of ‘chat’, the website he suggested here doesn’t tell you either, only mentioning that being on a boat might trigger a “you’re in a different country” text. Oh unless you go ‘roaming’ and then select cruise, yes! But readers, I wasn’t on a cruise. I was on a ferry crossing from the UK to a country covered by EU roaming, so I didn’t select this in the same way I wouldn’t have selected “What if I travel by submarine?”.

So bravo one and all, for making this information entirely un-obvious to those of us who didn’t read our entire contracts end to end. Bravo iD, which I believe stands for “information Deficit”.

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4542 replies
  • January 25, 2025

Hey there ​@Chris2345, we’re very sorry for only just getting back to you on this, it appears it’s only just appeared our end.

 

In terms of roaming out at sea, this can be found via our webpage here, and via the sub-link below on the webpage:

 

https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

 

Sea Roaming charges may apply.

 

Our apologies for any confusion or inconveniences caused.

 

We’d recommend setting your bill cap to £0.00 when going out at sea, to avoid ever being charged.

 

Thanks,

Tyler