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complaint

  • February 3, 2025
  • 7 replies
  • 97 views
Paula Woodford
Active Contributor

Can someone please tell me how I complain.

This company is disgraceful i get a reply about 1 in every 5 days it's driving me crazy.

Anyone looking to apply please please please don't the customer service is shocking the live chat as they call it won't work I try everyday 

Paula

    7 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1207 replies
    • February 3, 2025

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1207 replies
    • February 3, 2025

    Use the iD online Live Chat service, to speak to a customer adviser ​@Paula Woodford  

    The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. 

    If the Live Chat button is not showing try a different web browser. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Paula Woodford
    Active Contributor
    • Paula Woodford
    • Author
    • Active Contributor
    • 8 replies
    • February 4, 2025

    I've tried a different browser it's still not working 

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 462 replies
    • February 4, 2025

    Ensure any browser POPUP blockers are disabled.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2255 replies
    • February 4, 2025

    Hello ​@Paula Woodford 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing issues accessing the Live Chat. 

    Can you please let us know if you have been able to speak to them since your last post? 

     

    Thanks, 

     

    Nat 

    Paula Woodford
    Active Contributor
    • Paula Woodford
    • Author
    • Active Contributor
    • 8 replies
    • February 4, 2025

    No am going round in circles amd getting nowhere 

     

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2255 replies
    • February 5, 2025

    We are very sorry to hear that ​@Paula Woodford 

     

    Could you please provide some details on what the complaint is regarding and we will do all we can to assist from here?

     

    Thanks, 

     

    Nat 

    Reply.


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