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£ 19.20 for 7min. for received call from uk nomber

  • December 18, 2024
  • 3 replies
  • 45 views
R
New
 Contributor
  • Radev
  • New
 Contributor
  • 1 reply

I have my new Bill.

My plan is unlimited calls.…

But on this bill I have £19.20 over(extra pay).

Way charge me £19.20 for income call from UK number for 7:35min.

I shocked with this bill.

    3 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2289 replies
    • December 18, 2024

    Hello ​@Radev 

     

    Thanks for getting in touch. 

     

    We are very sorry to hear you have received an unexpected charge. 

    Can you please confirm if you were outside of the UK when you received the call?

     

    Nat 

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    R
    New
 Contributor
    • Radev
    • Author
    • New
 Contributor
    • 1 reply
    • December 20, 2024

    Hi,

    Yes, I by on Bulgaria wen I received this call.

    Thanks

    Lauren K
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Lauren K
    • iD Mobile Employee
    • 479 replies
    • December 21, 2024

    Hi ​@Radev. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

    -Lauren

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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