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unable to set up online account

  • December 6, 2024
  • 3 replies
  • 42 views

Phil Andrew
New
 Contributor

Hi.  I've transferred my number over from 02 but when I try to set up my online account it ways my number isn't an id mobile phone number?  

 

Anyone know how I can rectify?

 

Cheers

3 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4542 replies
  • December 7, 2024

Hey there ​@Phil Andrew, has your port-in completed with us?

 

Have you tried via both the iD Mobile app and website?

 

Thanks,

Tyler


Phil Andrew
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • December 7, 2024

Yeah tried both, just says my number isn't an id mobile number?


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  • iD Mobile Employee
  • 2277 replies
  • December 8, 2024

Thanks ​@Phil Andrew 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Nat