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issues with data since switching Xiaomi 11T Pro

K
Community Member

Hi,

I have  id mobile sim and I am experiencing the problem.

I don't receive any notifications from WhatsApp, messenger, bank or other apps whilst out and about using data. The phone goes mad when I return home and switch to WiFi

Never happened with other networks...

Best answer by WelshPaul

So data does work and it’s just an issue with delayed or missing notifications while using mobile data? When using WiFI there are no issues?

Sounds like a DNS issue. Does your device have setting called Private DNS mode? If it does, turn it off.

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WelshPaul
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  • July 10, 2023

Sounds like your data isn’t working… What phone do you have @kadim?

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K
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  • kadim
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  • July 10, 2023

Thanks for reply WelshPaul 

I've got Xiaomi 11T PRO. I only started having that problem after I switched from 3 to ID mobile. When I test my network while on mobile data everything is ok 

Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • July 10, 2023

Hey @kadim,

Have you got a screenshot of the Access Point Name (APN settings) you can send us here?

 

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K
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  • kadim
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  • July 10, 2023

Hey @Mohammed ,

Here's the screenshot 

 

K
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  • kadim
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  • July 10, 2023

Thanks for reply @WelshPaul 

 

I've got Xiaomi 11T PRO. I only started having that problem after I switched from 3 to ID mobile. When I test my network while on mobile data everything is ok 

WelshPaul
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  • Answer
  • July 10, 2023

So data does work and it’s just an issue with delayed or missing notifications while using mobile data? When using WiFI there are no issues?

Sounds like a DNS issue. Does your device have setting called Private DNS mode? If it does, turn it off.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
K
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  • kadim
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  • July 10, 2023

@WelshPaul 

It is only while using mobile data. I've just turned private DNS off. It was set to auto. Hopefully it will work 

Thanks 

WelshPaul
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  • July 10, 2023

I had a similar issue using my Samsung S21 with SMARTY (Also uses Three network). For me, some internet based app notifications wouldn’t come through until I disabled this option.

I also set my DNS to 1.1.1.1 and no more issues for me. 

Don’t forget to reboot the device after making such changes! 🤞

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K
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  • kadim
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  • July 10, 2023

@WelshPaul 

Seems to be working now 🤞. Thank you so much 👍🏻

andewhite
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  • andewhite
    andewhite
Mohammed
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  • Mohammed
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  • July 11, 2023

Glad to hear @WelshPaul  was able to help answer this!

Mohammed

 

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