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3G is not working

N
Community Member
My mobile data is not working, I cannot connect to the internet on 4G, I cannot call or text. Please help. Thank you.

Best answer by james12345689

Coverage checker
Approved handsets
Phone settings
When you joined id did you check your coverage on the website by entering your postcode?

Could also be your handset is not supported by id.

also your phone settings may need to be changed

i have attached links to help you. If you need anymore help please feel free to pm me.
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5 replies

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • June 6, 2018
Hello @nigelparker6,

How long have you had these issues for?

Have you tried turning off your handset then turning this back on?

Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
N
Community Member
  • nigelparker6
  • Author
  • Community Member
  • 0 replies
  • June 6, 2018
Yes.
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • June 7, 2018
Hello @nigelparker6,

How long have you had these issues for?


How many bars of coverage are you currently getting?

Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
Community Member
  • james12345689
  • Community Member
  • 0 replies
  • Answer
  • June 17, 2018
Coverage checker
Approved handsets
Phone settings
When you joined id did you check your coverage on the website by entering your postcode?

Could also be your handset is not supported by id.

also your phone settings may need to be changed

i have attached links to help you. If you need anymore help please feel free to pm me.
C
1 person likes this
  • C
    Chloe B
C
iD Mobile Employee
  • Chloe B
  • iD Mobile Employee
  • 67 replies
  • June 19, 2018
You're on fire @james12345689

🔥🔥🔥

Keep it up! 🙂
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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