4G extremely slow but good signal

  • 9 July 2020
  • 1 reply


On my Galaxy S7, 4G shows as connected as usual, however no apps can connect to the Internet. I can receive notifications from apps, but I can't load a webpage on any browser or send messages through Internet. I have tried restarting and clearing the cache of the apps, and WiFi works fine. This started about a week ago and the coverage in my area was fine. Is there any way to solve this?


1 reply

Userlevel 7
Badge +9

Hello @d0273661,

Can you confirm the full postcode for us?


What happens if you change (in the settings) to 3G only? Do your speeds improve a little?

It sounds like there may be some unplanned maintenance at the 4G mast. 


If you can confirm the postcode, I’d be happy to take a look.