Hello,
On my Galaxy S7, 4G shows as connected as usual, however no apps can connect to the Internet. I can receive notifications from apps, but I can't load a webpage on any browser or send messages through Internet. I have tried restarting and clearing the cache of the apps, and WiFi works fine. This started about a week ago and the coverage in my area was fine. Is there any way to solve this?
Thanks
Hello
Can you confirm the full postcode for us?
What happens if you change (in the settings) to 3G only? Do your speeds improve a little?
It sounds like there may be some unplanned maintenance at the 4G mast.
If you can confirm the postcode, I’d be happy to take a look.
Mohammed
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.
