Question

4g - no coverage

L

I’ve not been able to get 4g for the last 5 days anywhere I go. I’ve tried switching my phone off and on and switching on and off flight mode as suggested. I’ve not been able to resolve this with the chat function as it keeps repeating itself. I am getting frustrated with this now. I’ve been with ID for a year with no issues till now. How can I resolve this ?

5 replies

Mohsin
Rank
Userlevel 5
Badge +4

HI @Lizliz 

We are sorry to hear this. Please can you check in the Mobile Network settings on your phone that the ‘Network Mode’ option is showing LTE/3G/2G.

Please can you also provide us with your postcode so we can check the coverage in your area to see if there any issues causing the 4G not to work?

 

-Mohsin

N

Hi, I have a similar issue. Not for the first time the 4g just doesn’t work at all. On an Apple I can’t find network mode?

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Ndywilder,

Which device are you using as there are several different Apple handsets.

Can you confirm your full postcode for us so we can check the coverage?

 

Mohammed

 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
L

Hi Mohsin, 

thanks for your response but the problem seems to have resolved. Thankyou

Will
Rank
Userlevel 6
Badge +8

Fantastic @Lizliz,

 

Thanks for letting us know. Please do get back in touch if ever you need anything else.

 

Will

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