Question

Anyone having problems with phone calls?

  • 22 May 2020
  • 4 replies
  • 136 views
P
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I have been using my Samsung S8 for just under 2 years. I have been on id mobile for about the same length of time.

 

In the W6 postcode, I have always had perfectly fine call quality. However, in the last few weeks, I have repeatedly been receiving phone call problems. Either the caller cannot hear me; or I cannot hear the caller.

 

The problem disappears when I use other apps (e.g. Facebook Messenger or WhatsApp) for video calls, so I know that it’s not a problem with either my microphone or speaker.

 

Maybe the id mobile network is overloaded and I should change to another network?

 

Any ideas?

4 replies

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Yep, check the other posts on here. Everyone on id has similar issues. There's no support and it isn't being fixed after weeks. Time to change supplier

P
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Hi @phonefella 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
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I tried the Live Chat feature on your website several times over different days but it did not seem to work.

However, I have now resolved the situation. I have changed provider from ID Mobile.

 

 

P
Rank
Userlevel 1

Yep, check the other posts on here. Everyone on id has similar issues. There's no support and it isn't being fixed after weeks. Time to change supplier


Thanks for taking the time to reply. I did see that other people had similar issues. I tried to contact ID Mobile’s Live Chat team, but the feature didn’t seem to work on several occasions. So I did indeed change to another provider.

Take care out there everybody!

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