Calls from Vectone mobile

Hello @vinit,

That's a very odd one indeed, despite the very abnormal message you're getting.

It sounds like the wrong number is being connected to.

Since the issue relates to the Vectone network since both of them aren't able to contact you.

It's definitely the first I've heard of this.

Are others able to contact you?

Are you able to contact them?

Mohammed

Hi @Mohammed,
Thanks for your response.
My number works fine, I can call them and everybody else can also call me.
Today I found out that one of my other friend who has vectone sim can't call me either. He said he has the same issue when he calls another friend who has iD sim. So looks like it's happening for all vectone customers they can't call any one on iD. Vectone is difficult to deal with. They straight away put blame on iD. I have given up on this issue.

Thanks,
Vinit

vinit wrote:

Hi @Mohammed,
Thanks for your response.
My number works fine, I can call them and everybody else can also call me.
Today I found out that one of my other friend who has vectone sim can't call me either. He said he has the same issue when he calls another friend who has iD sim. So looks like it's happening for all vectone customers they can't call any one on iD. Vectone is difficult to deal with. They straight away put blame on iD. I have given up on this issue.

Thanks,
Vinit

Thanks for confirming this @vinit

There's not much more I can advise as it sounds like an issue with a specific network not allowing calls to another network.

If your phone is receiving calls and able to make calls to other networks, it would sound like the issue would lie with the other network provider.

We hope you're able to get this sorted.

I'll leave this topic open for now in-case anyone else has support they can provide.

Mohammed