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Question

calls not being received.


Wallychops
Community Member

my daughters iPhone won’t receive any calls, she can make calls, but if you try and call her back the call will not connect. We have tried different phones and have checked all through the phones system, even tried the old turn it on and off trick.  

Nothing works, no call are getting through. 

Please help. 

Coverage is good here. 

This topic has been closed for replies.

6 replies

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • July 10, 2020

Hi there @Wallychops 

Have you recently moved a number from one network to another?  Do texts and data work?

What message do you hear when trying to call the number in question?


Sammicah2121
Community Member
  • Community Member
  • 0 replies
  • September 27, 2020

Yes have recently moved sim, I can call but not receive calls.. I was told my number has been ported successfully so everything should have been fine 


Sammicah2121
Community Member
  • Community Member
  • 0 replies
  • September 28, 2020

Can you please help 


Sammicah2121
Community Member
  • Community Member
  • 0 replies
  • September 28, 2020

I need help with my sim cannot receive calls 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 30, 2020

Hello @Sammicah2121,

Have you tried restarting the device to see if this helps?

Are you not receiving calls from any number or specific ones only?

Try a landline if possible.

 

Can you also confirm if data/texts are affected?

 

Mohammed


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • October 1, 2020
Sammicah2121 wrote:

I need help with my sim cannot receive calls 

 

We’ve merged your posts into one place @Sammicah2121 

 

Mohammed