Solved
Can’t get 4g on account
My daughter has an allowance of 1mb of data and it never works the only way she can get WiFi is when she’s connected to a network. This has been happening for moths now and there’s been times when she has needed WiFi connection in an emergency.
Best answer by iamyelling
Hi LailaIsmail,
I am not sure what phone your daughter has but if she is not able to get 3G or 4G data there are a few things to confirm.
Check that data is enabled on the phone, confirm that the network settings are correct (this is what allows the phone to connect to iD Network and can access data.
There is an automated service here https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool
If you wanted to check the details are listed here -https://www.idmobile.co.uk/help-and-advice/get-your-settings
Hope that helps
Ian
View originalI am not sure what phone your daughter has but if she is not able to get 3G or 4G data there are a few things to confirm.
Check that data is enabled on the phone, confirm that the network settings are correct (this is what allows the phone to connect to iD Network and can access data.
There is an automated service here https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool
If you wanted to check the details are listed here -https://www.idmobile.co.uk/help-and-advice/get-your-settings
Hope that helps
Ian
This topic has been closed for replies.
Hi LailaIsmail,
I am not sure what phone your daughter has but if she is not able to get 3G or 4G data there are a few things to confirm.
Check that data is enabled on the phone, confirm that the network settings are correct (this is what allows the phone to connect to iD Network and can access data.
There is an automated service here https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool
If you wanted to check the details are listed here -https://www.idmobile.co.uk/help-and-advice/get-your-settings
Hope that helps
Ian
I am not sure what phone your daughter has but if she is not able to get 3G or 4G data there are a few things to confirm.
Check that data is enabled on the phone, confirm that the network settings are correct (this is what allows the phone to connect to iD Network and can access data.
There is an automated service here https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool
If you wanted to check the details are listed here -https://www.idmobile.co.uk/help-and-advice/get-your-settings
Hope that helps
Ian
1 person likes this
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.