Solved
Can’t get 4g on account
My daughter has an allowance of 1mb of data and it never works the only way she can get WiFi is when she’s connected to a network. This has been happening for moths now and there’s been times when she has needed WiFi connection in an emergency.
Best answer by iamyelling
Hi LailaIsmail,
I am not sure what phone your daughter has but if she is not able to get 3G or 4G data there are a few things to confirm.
Check that data is enabled on the phone, confirm that the network settings are correct (this is what allows the phone to connect to iD Network and can access data.
There is an automated service here https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool
If you wanted to check the details are listed here -https://www.idmobile.co.uk/help-and-advice/get-your-settings
Hope that helps
Ian
View originalI am not sure what phone your daughter has but if she is not able to get 3G or 4G data there are a few things to confirm.
Check that data is enabled on the phone, confirm that the network settings are correct (this is what allows the phone to connect to iD Network and can access data.
There is an automated service here https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool
If you wanted to check the details are listed here -https://www.idmobile.co.uk/help-and-advice/get-your-settings
Hope that helps
Ian
This topic has been closed for replies.
Hi LailaIsmail,
I am not sure what phone your daughter has but if she is not able to get 3G or 4G data there are a few things to confirm.
Check that data is enabled on the phone, confirm that the network settings are correct (this is what allows the phone to connect to iD Network and can access data.
There is an automated service here https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool
If you wanted to check the details are listed here -https://www.idmobile.co.uk/help-and-advice/get-your-settings
Hope that helps
Ian
I am not sure what phone your daughter has but if she is not able to get 3G or 4G data there are a few things to confirm.
Check that data is enabled on the phone, confirm that the network settings are correct (this is what allows the phone to connect to iD Network and can access data.
There is an automated service here https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool
If you wanted to check the details are listed here -https://www.idmobile.co.uk/help-and-advice/get-your-settings
Hope that helps
Ian
1 person likes this
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.