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Can’t get 4g on account

  • 6 December 2018
  • 1 reply
  • 111 views

My daughter has an allowance of 1mb of data and it never works the only way she can get WiFi is when she’s connected to a network. This has been happening for moths now and there’s been times when she has needed WiFi connection in an emergency.
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Best answer by iamyelling 7 December 2018, 11:07

Hi LailaIsmail,

I am not sure what phone your daughter has but if she is not able to get 3G or 4G data there are a few things to confirm.

Check that data is enabled on the phone, confirm that the network settings are correct (this is what allows the phone to connect to iD Network and can access data.

There is an automated service here https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool

If you wanted to check the details are listed here -https://www.idmobile.co.uk/help-and-advice/get-your-settings

Hope that helps
Ian
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Userlevel 2
Hi LailaIsmail,

I am not sure what phone your daughter has but if she is not able to get 3G or 4G data there are a few things to confirm.

Check that data is enabled on the phone, confirm that the network settings are correct (this is what allows the phone to connect to iD Network and can access data.

There is an automated service here https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool

If you wanted to check the details are listed here -https://www.idmobile.co.uk/help-and-advice/get-your-settings

Hope that helps
Ian

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