Best answer by Kevin
View originalCan’t make calls, texts or use my mobile date.
Ive been told to wait 48 hours for the technical team to contact me. Joke really. Paying all this money for something I can't even use!!
Are you fully up to date with your payments? You should be able to find this out within your iD Mobile App or the My Account area online.
On rare occasion we've seen issues we're customers have had a Direct Debit fail, and subsequently been barred for outbound services you see.
If that's not it, then could you possibly pop your iD Mobile SIM in another handset in the house to see if you can make calls/ texts/ use data there? If you can, then that would allude to the problems being specifically with your handset or it's setting's.
It might be worth speaking with our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us to see if they can help if problems still persist.
Don't ID love trying to pass the blame on customers but when looked into more its actually IDs fault removed net work always will be I've been with these for 3 weeks and now yet again another issue can't receive calls or texts what a joke network you are
Sorry to hear that
If there’s any issue you’re having, feel free to make your own post and we’d be happy to answer any questions you may have if you haven’t been able to find the answer already.
Mohammed
Yous are a joke I paid my bill over 50 hours ago and its 100 pound I dont really have due to not being able to work and after use takin the 100 pound and its came out ma account and still no services and I think yous are a absolutely shocking network SHOCKING
Hi
I’m sorry to see this post was not responded to.
Can you clarify if the issues are now resolved or if you still need assistance?
Thanks
Pearl
Hi
I can't call or text on my mobile I'm up to date with billing
Everytime I try call someone number it comes with an automated response saying I've calling customer service but my bill and is upto date and to if I need customer service call 7777
Hi
Have you checked your iD Mobile App to see if there are any error messages on their which may be preventing you from making calls? Have you paid your bill after the due date very recently?
Will
Hi will
There's no errors on app
But when I try and send a text and it fails it says error38
My billing is alway upto date.
Reply
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