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Sophie  hewes
Community Member

For some reason my phone never gets any signal and is always on emergency only sometimes I get one bar but I'm sick to death of it and I need help! 

Best answer by Gutzdorf

Sophie hewes wrote:

For some reason my phone never gets any signal and is always on emergency only sometimes I get one bar but I'm sick to death of it and I need help! 

It seems ID have stopped all support. I'm in the same position. A signal so bad most calls to to voicemail and I can't even load a basic webpage. Even though it shows 4G, the connection is sub-2G.

 

Been going on for about a week now.

 

There has been no help offered on here, looks like the only option is to change provider.

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9 replies

  • Community Member
  • 0 replies
  • Answer
  • May 21, 2020
Sophie hewes wrote:

For some reason my phone never gets any signal and is always on emergency only sometimes I get one bar but I'm sick to death of it and I need help! 

It seems ID have stopped all support. I'm in the same position. A signal so bad most calls to to voicemail and I can't even load a basic webpage. Even though it shows 4G, the connection is sub-2G.

 

Been going on for about a week now.

 

There has been no help offered on here, looks like the only option is to change provider.


  • iD Mobile Employee
  • 1428 replies
  • May 22, 2020

Hi @Gutzdorf @Sophie hewes 

Sorry to hear you are having connection issues. 

The quickest way to get a good idea of the coverage in your area(s) would be to pop your postcode in our online Coverage Checker here.

Have you tried the SIM in another phone? 

Let us know

Thanks 

Pearl


Sophie  hewes
Community Member
  • Author
  • Community Member
  • 0 replies
  • May 22, 2020

It says it has coverage on that link but it obviously doesn't! I don't have another phone to put it in!

 

 


  • Community Member
  • 0 replies
  • May 25, 2020
Pearl_c6 wrote:

Hi @Gutzdorf @Sophie hewes 

Sorry to hear you are having connection issues. 

The quickest way to get a good idea of the coverage in your area(s) would be to pop your postcode in our online Coverage Checker here.

Have you tried the SIM in another phone? 

Let us know

Thanks 

Pearl

Hahaha


Lavonne Patterson
Community Member

I have no phone dialling tone but  my computer and WIFI are working. This has been happening for 2 weeks.Please help.


Lavonne Patterson
Community Member

Computer and WiFi working but no phone, The line is dead. I need a working phone.


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • March 24, 2021

Hi @Lavonne Patterson 

So just to confirm, when you are trying to call someone, you are getting no dialing/ringing tone? Have you tried turning your phone off, taking the sim card out, and then put back in and power the phone on to see if this helps the issue you are experiencing?

-Mohsin


Lavonne Patterson
Community Member

Tried that phone works.

Thanks

Lavonne Patterson


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • March 25, 2021

That’s great to hear @Lavonne Patterson 

Feel free to message us for any further issues you may have.

-Mohsin