Question
Contract help
I got a contract last April, and have finally gotten round to registering it to keep up to date with it. I am unable to get the security code to do this as I don't have access to the phone. The phone is paid for by me but is for another family member and they're away travelling. Is there anyway to get round it?
This topic has been closed for replies.
Hi @Winnie
Unfortunately for security reason registering your ID Mobile requires you to have access to the number that you are trying to register.
I am pretty sure that the person who uses the phone is receiving these messages with the code so he/she could forward it to you. This code will expire after certain amount of time so that would need to be done quickly. The best solution would be if you could Skype or video chat to the user of the he number and you could register it together.
Kind Regards
Unfortunately for security reason registering your ID Mobile requires you to have access to the number that you are trying to register.
I am pretty sure that the person who uses the phone is receiving these messages with the code so he/she could forward it to you. This code will expire after certain amount of time so that would need to be done quickly. The best solution would be if you could Skype or video chat to the user of the he number and you could register it together.
Kind Regards
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.