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Question

Coverage

Jules_S
Community Member

Hi, since getting my iPhone 11 Pro last month, I have found that I only have 1 bar for network coverage, people are trying to ring me and their call gets cut off and my phone doesn’t even register the call. 
 

Your help would be much appreciated. 
 

thanks
Jules 

    This topic has been closed for replies.

    3 replies

    P
    iD Mobile Employee
    • Pearl M
    • iD Mobile Employee
    • 1428 replies
    • May 22, 2020

    Hi @Jules_S 

    Sorry to hear you are having connection issues. 

    The quickest way to get a good idea of the coverage in your area(s) would be to pop your postcode in our online Coverage Checker here.

    Have you tried the SIM in another phone? 

    Let us know how you get on.

    Pearl

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Jules_S
    Community Member
    • Jules_S
    • Author
    • Community Member
    • 0 replies
    • May 22, 2020

    Hi Pearl

    Thank you for your quick response.  I‘ve tried the coverage checker and it’s saying that’s there is good cover in area but my phone is still showing one bar. 
    As requested I have tried the SIM card in another phone and it’s the same, just one bar. 
     

    many thnaks

    Jules

    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • 7962 replies
    • May 25, 2020
    Jules_S wrote:

    Hi Pearl

    Thank you for your quick response.  I‘ve tried the coverage checker and it’s saying that’s there is good cover in area but my phone is still showing one bar. 
    As requested I have tried the SIM card in another phone and it’s the same, just one bar. 
     

    many thnaks

    Jules

     

    Hello @Jules_S,

    Sorry to hear that.

     

    I’ll PM you with how you can get in touch with us so we can look into the issues further.

     

    Mohammed

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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