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I have problems in receiving incoming calls

  • October 28, 2020
  • 3 replies
  • 443 views
D
Community Member

Hi,

what I’m experiencing is annoying. I have a Samsung J5 2016, and I experience the following problems:

  1. people try to call me and my phone hang up after few seconds without me having time to answer.
  2. People telling me that they tried to phone me and my number is engaged.

Because this is a problem that comes and go, I need to be sure that there  are no problems with the line. I thought it was a problem with my memory and I added an external SIM Card. I thought it worked, but it (probably) doesn’t.

My Postcode is SW9

I really can’t afford to miss phone calls in this moment.

Thank you very much for your kind answer.

Best answer by Davide71

Resetting the network worked fine with me, apparently.

Thank you very much for your help. I’m becoming a smartphone geek little by little!:grinning:

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3 replies

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • November 1, 2020

Hi @Davide71, sorry to hear about the issues you’re having with calls dropping. Firstly, this will have no connection to your phone’s storage. When you say an external SIM card, what do you mean exactly? Do you mean a microSD Card?

Does this issue only happen at home, or when you’re out and about too? How long have you been with us and when did the issue first arise? Are you using Wi-Fi Calling?

It’ll be worth resetting your network settings and restarting the phone. On your Samsung J5, go to Settings > General management > Reset > Reset network settings. Please note: this will also remove any Wi-Fi networks, so they’ll need to be set up again once done. 

Finally, have you recently changed any voicemail settings?

 

Thank you,

Rory

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1 person likes this
  • D
    Davide71
D
Community Member
  • Davide71
  • Author
  • Community Member
  • 0 replies
  • Answer
  • February 10, 2021

Resetting the network worked fine with me, apparently.

Thank you very much for your help. I’m becoming a smartphone geek little by little!:grinning:

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • February 11, 2021

Nice one, cheers for sharing @Davide71.

 

And if you learn anything else useful on your quest to become an almighty smartphone geek, be sure to share that with us too! The more shared knowledge on here, the better it is for everyone.

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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