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ID mobile 4g not working

  • 17 October 2019
  • 1 reply
  • 64 views

So this morning when I left the house my 4g data just didnt seem to work. Without this of course I cannot use the internet. What can i do? I really need internet when I am out and about and I cant rely on wifi to be available wherever I go. 

I have checked my allowance and I have plenty available

I have also tried to switch the handset off and on again but still no luck

 

Please advise. 

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Best answer by Kevin 17 October 2019, 13:27

Hi @aimzbanana 

We are aware there were issues with the network this morning and are sorry if you experienced difficulties in using your service. Our contact centre is handling any individual customer cases, so if you’d like your complaint to be looked into further, please contact our Customer Services team

Our contact details are available at www.idmobile.co.uk/contactus. If you are still experiencing issues with your data, we recommend either restarting your phone or switching airplane mode on and off.

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Hi @aimzbanana 

We are aware there were issues with the network this morning and are sorry if you experienced difficulties in using your service. Our contact centre is handling any individual customer cases, so if you’d like your complaint to be looked into further, please contact our Customer Services team

Our contact details are available at www.idmobile.co.uk/contactus. If you are still experiencing issues with your data, we recommend either restarting your phone or switching airplane mode on and off.

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