My calls connect but are silent

  • 31 May 2019
  • 2 replies

I have made and received several calls that connected, but I couldn’t hear the other person and they couldn’t hear me. This started on Wednesday 29th may and affects all voice calls, Landlines and mobiles. Any ideas what has happened.

2 replies

Userlevel 6
Badge +7
Hi welcome to the ID community

  • Turn off noise canceling if enabled
  • Turn Bluetooth off or check that sound isn’t routing to a connected BlueTooth device
More information about what type of mobile you have would be most beneficial, thank you

Does putting calls on loudspeaker work?
Userlevel 5
Badge +6
Hi @Mg73

Did you manage to resolve the issue at all?

If not, please let us know the phone you're using?
and if this is happening everywhere or just at home?