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Question

My calls connect but are silent


  • Community Member
I have made and received several calls that connected, but I couldn’t hear the other person and they couldn’t hear me. This started on Wednesday 29th may and affects all voice calls, Landlines and mobiles. Any ideas what has happened.
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2 replies

terrywebbs
Helpful
 Contributor
  • Helpful
 Contributor
  • 515 replies
  • May 31, 2019
Hi welcome to the ID community

  • Turn off noise canceling if enabled
  • Turn Bluetooth off or check that sound isn’t routing to a connected BlueTooth device
More information about what type of mobile you have would be most beneficial, thank you

Does putting calls on loudspeaker work?

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • June 3, 2019
Hi @Mg73

Did you manage to resolve the issue at all?

If not, please let us know the phone you're using?
and if this is happening everywhere or just at home?