Solved
Network problem phone not useable
I just joined today and the signal strength shows either one bar or ‘No Service’. I looked it up and it looks like an on-going problem and says that the site to investigate the problems is unsafe. What happens now? I need a reliable phone .
Best answer by terrywebbs
Welcome to the ID Community
Firstly try turning your mobile off and back on again this can resolve 80% of issues.
This link is the official Coverage Checker: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker
That should keep you up to date on any ongoing or known issues in your area. If you have in fact done that and it's stating some problems were only recently fixed, then it could be that things haven't completely gone back to normal yet after any such work.
Where you receiving decent service when you first received the SIM? If so, we should expect it won't be too long until things are all back to normal and will continue that way from there.
If problems persist beyond a further 24 hours, please get in touch with our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk
They'll be happy to monitor things and troubleshoot things further from there if needed.
View originalFirstly try turning your mobile off and back on again this can resolve 80% of issues.
This link is the official Coverage Checker: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker
That should keep you up to date on any ongoing or known issues in your area. If you have in fact done that and it's stating some problems were only recently fixed, then it could be that things haven't completely gone back to normal yet after any such work.
Where you receiving decent service when you first received the SIM? If so, we should expect it won't be too long until things are all back to normal and will continue that way from there.
If problems persist beyond a further 24 hours, please get in touch with our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk
They'll be happy to monitor things and troubleshoot things further from there if needed.
This topic has been closed for replies.
Welcome to the ID Community
Firstly try turning your mobile off and back on again this can resolve 80% of issues.
This link is the official Coverage Checker: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker
That should keep you up to date on any ongoing or known issues in your area. If you have in fact done that and it's stating some problems were only recently fixed, then it could be that things haven't completely gone back to normal yet after any such work.
Where you receiving decent service when you first received the SIM? If so, we should expect it won't be too long until things are all back to normal and will continue that way from there.
If problems persist beyond a further 24 hours, please get in touch with our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk
They'll be happy to monitor things and troubleshoot things further from there if needed.
Firstly try turning your mobile off and back on again this can resolve 80% of issues.
This link is the official Coverage Checker: https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker
That should keep you up to date on any ongoing or known issues in your area. If you have in fact done that and it's stating some problems were only recently fixed, then it could be that things haven't completely gone back to normal yet after any such work.
Where you receiving decent service when you first received the SIM? If so, we should expect it won't be too long until things are all back to normal and will continue that way from there.
If problems persist beyond a further 24 hours, please get in touch with our Social Media Team over at:
http://facebook.com/idmobileuk/
http://twitter.com/id_mobile_uk
They'll be happy to monitor things and troubleshoot things further from there if needed.
Thank you Terry. The coverage checker is the one that says it is unsafe to investigate the problem. I feel I have been sold a pup! I shall try the social media team.
1 person likes this
I contacted customer support via Facebook Messanger and the help was instant. I am being credited until the engineers can sort the problem out. Thank you for your help.
Zella wrote:
I contacted customer support via Facebook Messanger and the help was instant. I am being credited until the engineers can sort the problem out. Thank you for your help.
Just say emergency calls only paid my bill but cant use phone
Hi
Have you tried restarting your phone after paying your bill? You can also reset the network settings on your phone to see if this helps.
-Mohsin
Phone states no service can’t make/receive calls or send/receive messages only had phone since Xmas put sim in another phone just states no sim
Log in to the iD Community.
Not a member yet? Create an account
Please note: Log in with Facebook is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.