I raised a complaint on 9 November ,no phone signal but only have problem at home address ,got call last Friday to ring0333 number and had to wade through platform to be informed investigation ongoing.
Problem did resolve for a day or so but has now returned, was refunded months payment but cannot understand why I can be contacted via e mail about payments but no contact other than landline message about ongoing problem with no explanation or solution offered to date.
to state the obvious it will be difficult to contact via mobile as IT DOES NOT work where I am most of the time!
