Today 16/09 I received a notification from the iD app saying my new sim card is in the process of been activated and another 10 minutes later saying it is now active. Since then I have had no service at all. I have not received a new sim and when I upgraded in July kept my old number and old sim and was instructed to just put my old sim card in when my new phone arrived. Can anyone help?
Best answer by Mohammed
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+10
Hello
It looks like you’ve activated the replacement SIM (although it was not ever received) thus connection has been lost on this old SIM.
We’ll need to get a replacement SIM card sent out to you and then get this activated to work.
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We’ll get a PM sent over so we can sort this for you.
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Mohammed
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