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Question

no service in BN10


No Service in BN10 area for two days now. Any idea when the problem will be fixed please?

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11 replies

Phil H
iD Mobile Employee
  • iD Mobile Employee
  • 411 replies
  • November 11, 2019

Hi @LauraTurner 

Do you have this problem all over or just at home/ 1 location?

 

Have you tried restarting your phone or manually searching for networks?

If you don’t get signal anywhere at all, are you able to test using a different phone with your SIM?

Phil 


  • Author
  • Community Member
  • 0 replies
  • November 14, 2019

It’s everywhere, and on both my children’s phones. We’ve tried different devices but they all say no service


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • November 19, 2019

Hey @LauraTurner,

Please can you confirm your full postcode, or one near to you and we will check the status of the masts covering your area?

 

Ryan


  • Author
  • Community Member
  • 0 replies
  • November 19, 2019

Bn108eq


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • November 20, 2019

Hello @LauraTurner,

Thanks for confirming the full postcode for us.

 

I can see that there’s an issue affecting the masts in this area but we’ve not got an expected completion date for any work or repairs yet.

 

If you could keep an eye on the service over the coming week and try restarting your phone to see if this registers a change.

We’re expecting it to be affected whilst the masts are impacted and we do apologise for any inconvenience this may cause.

 

If the issue persists, please email us with your username: @LauraTurner 

 

Mohammed


Annabel_R
Community Member
  • Community Member
  • 0 replies
  • November 21, 2019

I’ve had the same issue in the NR11 area. 


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • November 21, 2019
Annabel_R wrote:

I’ve had the same issue in the NR11 area. 

 

Hi @Annabel_R,

Please can you let me know your postcode so we can check the status of the masts in your area too?

 

Ryan


Annabel_R
Community Member
  • Community Member
  • 0 replies
  • November 21, 2019
Ryan wrote:
Annabel_R wrote:

I’ve had the same issue in the NR11 area. 

 

Hi @Annabel_R,

Please can you let me know your postcode so we can check the status of the masts in your area too?

 

Ryan

Yeah sure it’s NR11


Annabel_R
Community Member
  • Community Member
  • 0 replies
  • November 21, 2019

@Ryan its NR11


Annabel_R
Community Member
  • Community Member
  • 0 replies
  • November 21, 2019

@Ryan yes it’s NR11 6DR 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • November 25, 2019

Thanks for confirming that @Annabel_R

 

 

There was some planned work recently completed that finished on the 22/11/19.

Are you still facing issues?

Please try restarting your phone and removing the SIM for it to register a change.

 

Mohammed