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not receiving text messages

  • 2 September 2020
  • 14 replies
  • 653 views

Hello, my phone is not receiving any text messages from company's and websites (for example PayPal)... they've sent me a one off verification code to my number, but I've not received it yet. It's not the first time too (with other services) all of my settings are enabled, APN settings are correct etc.... checked all my inbox but can't find the code... it's been like half an hour. can someone help me out please..by the way i can receive messages from contacts. 

 

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Best answer by terrywebbs 16 January 2021, 16:45

@Claytor23 

There are reported wide spread issues with the three network effecting text, however thankfully my calls still working for now!

(iD Mobile runs on the Three network)

Hopefully it might be a short term inconvenience.

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14 replies

Userlevel 6
Badge +8

Hi @BOSS91,

 

Have you tried powering down the handset for 10 minutes and removing the SIM card?

 

Will

Yes 

Userlevel 4
Badge +6

Hi @BOSS91, if you’re using an iPhone, can you try this for me?

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Thank you,

Rory

Hello, 

Did you ever find an answer to this?

I just switched from EE and having the same issue 

Userlevel 4
Badge +7

Hi @kiraabrennan 

 

This issue should now be resolved. 

If you are still experiencing problems please let us know and we’ll send you a PM. 

 

Michelle

Userlevel 1

Hi I’m having the exact same issue after i switched from vodafone. I’m doing the live chat conversation but literally getting replies once every 24 hours if that. Please can someone let me know how to resolve this, it’s getting ridiculous now😫

Userlevel 7
Badge +9

Hello @Kamilaa15

We’ve already picked this up via PM and will investigate there.

Mohammed

Hi, I’m having the same issue. I was already with ID and just upgraded. I transferred the number and activated the sim as requested. I can make and receive calls, I can send and receive iMessages but I can’t send or receive texts. I tried live chat but no one responded and I waited hours. Can someone help ASAP please?

Userlevel 7
Badge +9

@Claytor23 

There are reported wide spread issues with the three network effecting text, however thankfully my calls still working for now!

(iD Mobile runs on the Three network)

Hopefully it might be a short term inconvenience.

I have the same issue, I upgraded my phone and swapped the sim card now im having issues sending and receiving text msg. Everything else is fine.

Userlevel 1

We are also having the same issue with SMS, there are 6 of us that use iD Mobile and we are all having SMS issues today

Userlevel 7
Badge +9

@Geof 

Mine just started working now!!! I am in the South West

Userlevel 1

@Geof

Mine just started working now!!! I am in the South West

Yeah I think ours are all working now, I just received a dozen or so in the last 30 mins... 

Userlevel 7
Badge +9

Hello @Geof,

This should now be resolved. 

 

Apologies for any inconvenience this may have caused.

 

Mohammed

 

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