Skip to main content
Question

not receiving text messages for the past 3 days

  • September 14, 2020
  • 5 replies
  • 56 views

I havent been receiving text messages from anyone for the past 3 days. Ive tried my sim in another phone, switching on and off, clearing cache etc etc. Ive tried everything. My txts are being received when i send them to other people on various networks. The live chat isnt live and the phone number is automated, no actual person to speak to. Can anyone help??

This topic has been closed for replies.

5 replies

  • Author
  • Community Member
  • 0 replies
  • September 14, 2020

 I havent been receiving text messages from anyone for the past 3 days. Ive tried my sim in another phone, switching on and off, clearing cache etc etc. Ive tried everything. My txts are being received when i send them to other people on various networks. The live chat isnt live and the phone number is automated, no actual person to speak to. Can anyone help??


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 14, 2020

Hello @Cazza1971,

Sorry to hear that.

Have they previously worked okay?

Which phone are you using this in? Is this an iPhone?

 

Mohammed


  • Author
  • Community Member
  • 0 replies
  • September 14, 2020

Hi yes all has been fine do far. My phone is Samsung S10


  • Author
  • Community Member
  • 0 replies
  • September 14, 2020

Can someone please answer me promptly,i seem to be waiting up to 4 hours for a reply 


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • September 16, 2020

Hi @Cazza1971,

As this is not a live chat service, responses will not be instant I’m afraid. Have you been able to replicate this issue in other areas? Also, do you mind sharing the postcodes of places where you have tested the messages so we can check for coverage issues?

Ryan