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Question

Not registered on network

  • February 20, 2020
  • 3 replies
  • 92 views

  • Community Member

Hello,

I have no network today but I have two signal barres. Any suggestions?

Thank you in advance.

This topic has been closed for replies.

3 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • February 21, 2020

Hi @Hel,

We’re sorry to hear that! If you have signal bars then there should be a network connection. Are you referring to no data connection, or are the calls and texts failing too?

You can try a manual network selection from within your phone settings to see if this helps.

Ryan


  • Author
  • Community Member
  • 0 replies
  • February 21, 2020

Dear Ryan,

Thank you for your message. My device is “Not registered on the network”. Therefore I’m not connected to the ID network. I cannot call, send text nor use data.

Thank you.


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • February 24, 2020

Hi there @Hel 

This could potentially be something localised to where you are.  Could you get in touch with us through one of the following so that we can make a note of what’s happening on your account and check if any known issues are affecting your area.

 

If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address