Not registered on network

Hi @Hel,

We’re sorry to hear that! If you have signal bars then there should be a network connection. Are you referring to no data connection, or are the calls and texts failing too?

You can try a manual network selection from within your phone settings to see if this helps.

Ryan

Hi there @Hel 

This could potentially be something localised to where you are.  Could you get in touch with us through one of the following so that we can make a note of what’s happening on your account and check if any known issues are affecting your area.

• Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us
• Facebook (https://www.facebook.com/idmobileuk/?ref=br_rs)
• Twitter (https://twitter.com/iD_Mobile_UK)
• Emailing our office at: communitysupport@idmobile.co.uk

If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address